Questions and answers
FAQ
Short answers about orders, delivery, returns and paying by invoice.
How much is shipping?
Every US order ships flat rate for $9.95 by USPS Priority and arrives in 2 to 3 business days. You see the rate at checkout before you confirm.
Can I return something?
Yes. Any item can be returned within 30 days of delivery in unused condition for a full refund. Email [email protected] with your order number and we will send instructions.
Do you ship outside the United States?
Not at the moment. We ship to all 50 states only.
Will the carbon steel tools rust?
They will if left wet. Dry them after use and wipe with oil. A brown patina on carbon steel is normal and does not affect how the tool works. Our stainless tools do not need oiling.
Can I replace the blade on the pruners or loppers?
Yes. The bypass pruners, loppers and folding saw all use replaceable blades. Contact support with your order number and we will tell you what fits.
Do the handles come loose over time?
The spades, forks, hoes and rakes have riveted sockets, not glued ones. If a handle ever works loose, email us and we will help.
What size gloves should I order?
Measure around your hand at the knuckles. The chart is on the Materials and Care page. If you are between sizes, go down; goatskin stretches a little across the palm.
How do I pay?
By bank transfer against an emailed invoice. Place the order, and within one business day we email an invoice with the bank details; your order ships once the transfer has cleared. Card payment at checkout is coming and will be announced here. Payments are received by the company that operates this store, so the name on your statement can differ from the store name.
How do I reach you?
Email [email protected]. We answer within one business day, Monday to Friday. Please do not send card details or passwords by email.
More about delivery and returns: Shipping & returns.